Frequently asked questions

Updated 4 months ago

NDIS service delivery and supporting participants

Can providers charge participants for cancelled supports?

Providers are permitted to claim a short notice cancellation fee, subject to the terms set out in the NDIS price guide. To find out more information, see the NDIS price guide.

How can people be supported to make an informed decision about whether or not to apply to the NDIS?

We have developed a resource with talking points to some frequently asked questions about the NDIS. It is designed to be used when talking to potential NDIS participants. You can also support people to access resources specifically designed for participants and/or potential participants, for example the NDIS participant booklets or the reimagine website, which has been specifically designed for people with a psychosocial disability. You can also get in touch with an NDIA local area coordinator - there is an office location search tool on the NDIS website.

How can support workers manage the expectations of participants during planning with regards to what the NDIS can and cannot fund?

There is no reason not to dream big in the NDIS. The NDIS is all about thinking creatively and supporting people to live the life they choose. It is still important to manage expectations around what the NDIS will and won't pay for. To help you achieve this you need a good knowledge of the NDIS reasonable and necessary support principles and the responsibilities of NDIS and mainstream service systems. You can use goal setting as a technique to think about who is best placed to help the person work towards their goals - sometimes it might be a combination of systems and supports.
Useful tools to help with planning include:

How do I know if my area is classified as regional, remote or very remote?

The NDIA uses the Modified Monash Model (MMM) to determine whether a support is being delivered in a regional, remote or very remote area. You can find out more about the pricing arrangements for regional, remote or very remote regions in the NDIS price guide.

How do providers and their staff manage potential conflict of interest when delivering multiple NDIS services?

All registered and unregistered NDIS providers and workers are required to follow the NDIS (Code of Conduct) Rules 2018, which among other things sets out expectations for managing conflict of interest. Organisations providing multiple NDIS services (e.g. support coordination and core supports) need to be particularly vigilant and have robust structures and policies to manage conflict of interest, and ensure participants have choice and control. For more information on conflict of interest and the NDIS, see our conflict of interest article and templates.

FAQ List

The Transition Support Project is funded by the

Australian Government Department of Health and Aged Care

© NDIS Transition Support 2024
Last updated Jul 11 2024 11:59 PM CST