Frequently asked questions

Updated 4 months ago

NDIS general

Does recovery fit within the NDIS?

Yes, the NDIS fits within a recovery framework; it provides funding for services and supports based on a person's goals and aspirations for daily living.

It also emphasises individual choice and control regarding which services and supports are required.

Furthermore, the NDIS will maximise the capacity of people with a disability to participate in the community.

More information about the relationship between recovery oriented practice and the NDIS is available on the NDIS website.

See also our Recovery and the NDIS training module.

How do you become a registered provider?

The NDIS Quality and Safeguards Commission (the NDIS Commission) is, among other things, responsible for managing provider registration and renewals in all Australian states and territories except WA. The NDIA will manage registrations in WA until 1 December 2020 after which the NDIS Commission will take over.

For more information on becoming a registered provider, visit the NDIS Commission website. We also have an NDIS Quality and Safeguards Commission factsheet.

How does the NDIS support carers?

The NDIA recognises the importance of the caring role and will work with families and carers to support these relationships. The NDIS will provide information, referrals and linkages to ensure families and carers are able to access available supports in the community to assist them in their role. NDIS plans may also include funding for participants which facilitate carer respite (e.g., supports to help at home or in the community and/or supports to build a participants' independence).

Further information on how carers are involved in the NDIS is available on the NDIS website. Additional useful information and resources for carers regarding the NDIS can be found on the Carers Australia website.

What is a psychosocial disability?

In the NDIS, ‘psychosocial disability’ is the term used when a person's mental health condition results in impairments (e.g., difficulties with thinking, memory, emotion or perception) that substantially impact the person's capacity to participate in everyday activities. Not everyone with a mental health condition will have a psychosocial disability.

To learn more about the NDIS and mental health visit the NDIS website.

What's the best way to get help from the NDIA?

You can contact the NDIA via phone, mail, email, online or by visiting one of their offices. Visit the ‘Contact us' page on the NDIS website for more information, including their ‘contact us' accessibility services.

Who can provide NDIS supports?

An NDIS service provider is a person, business or organisation that delivers NDIS funded supports to an NDIS participant. There are two types of providers: registered and unregistered. Registered providers need to meet government quality and safeguarding standards to become registered and maintain registration as an NDIS provider. Unregistered providers don't have these same requirements; however, they are more restricted in the types of supports they can offer and who they can offer them to. All NDIS providers, registered or unregistered, have to comply with the NDIS Code of Conduct.

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Last updated Jul 11 2024 11:59 PM CST